Customer Service
Members of our customer service team are the first voice you hear when you call any of our branches, the smiley face that greets you when you enter the clinic, and the people to check you out and help you back to your car with your pet or retail purchases. They offer a range of support services for clients as well as staff.
A number of the team rotate around the branches, but no matter what branch you visit, they have access to all your pets information and can assist with your shopping decisions, booking your appointments and giving advice that best suits your pet and their needs.
Allie Paterson
Customer Service Team Leader
Allie has worked at RVC in the customer service team since October 2019 and absolutely love’s it here. She is born and bred in North Canterbury, living in Rangiora her whole life and has a huge passion for horses be it race horses or sport horses, she loves being outdoors and spends most of her weekends with the horses.
Allie has a beautiful dog named Harley, who loves the beach and accompanying her on horse rides. Allie also enjoys having a wine in the sun with friends.
Shontelle Woodham
Customer Service
Shontelle has worked in the customer service department at RVC since July 2018 and has loved it ever since! She was born and raised in Woodend and now resides in Rangiora with her partner and their dog Kyra and two cats Raven and Salem. When not at work you’ll find her in the garden, at the beach swimming or surfing and hanging out at home.
Katie Parmee
Customer Service
Katie started at the Rangiora clinic late in 2014 in the Customer Service team, primarily working with the large animal clients, she is a great addition to the team. Having always lived in North Canterbury, she has previously worked as a Vet Technician for Rangiora Equine, and has also spent time working with Canterbury Equestrian.
Katie adores horses, she has two of her own, Monty and Archie, an accomplished rider, she has a very keen interest in show jumping and competing. When not with her horses, she enjoys hanging out with friends and family.
Melissa Emery
Customer Service
A qualified Vet Nurse with a background in small animals, Melissa also has a keen interest in all things large animal. When she joined the RVC Customer Service team in September 2016 she already had a wealth of knowledge to service customers.
Having grown up locally in Fernside, Melissa then spent time travelling and 4 years Vet Nursing in Whangarei, as well as 7 years "mumming". She loves getting out in nature with the family, especially skiing and horse riding.
Cez Roldan
Customer Service
Cez joined the Customer Service team 2023. With a Certificate in Animal Technology (Level 5) Rural Technician Strand, and a range of pets of her own, she was already familiar with RVC due to working from time to time with the farm animal tech team
Cez loves getting outdoors and out of town for the day. A favourite thing to do is walking or grooming her dogs, she also loves cooking and trying different cuisines.
Originally from a small island in the Philippines she always wanted to travel and had the idea of travelling the world starting with countries with "Land" in it. However when she reached New ZeaLAND, she fell in love with the country, and has stayed ever since. She still has the travel bug, and since originally arriving in NZ in 2001, she has visited at least 21 countries.
Her pet family includes Winchester, the black tuxedo cat, who's best friend is Snufulufugus, a Flemish Giant, there is also Sam the very intelligent Goldador, and last but not at all least is a big snuggle monster, Dean the Saint Bernard who loves nothing more than watching the sunset.
Nicola Goodship
Customer Service / Vet Nurse
Nicola was born in the UK and moved to New Zealand in 2003. She studied animal care and Vet Nursing at CPIT and Vet Tech in Otago. She joined the RVC Woodend team in late 2020.
She prefers the smaller animals, and has 2 dogs, Sarsha and Pixie, and a cat Jerry, she also has some cows.
Nicola loves art, and being creative. Outside the clinic and cattery environment, she takes art classes and has been completing DIY projects on her house, for the past 12 years!